Support

Support hub

Support is handled directly by Dismantlix Labs LLC. Choose a route below.

Software DeviceOpen AI support Installation, licensing, supported-device guidance, and troubleshooting. Hardware DeviceOpen Tool Box support Missing or damaged items, use and care, orders, shipping, and returns. General Account and general contact Company, verification, and other enquiries.
What to expect

Support is provided by Dismantlix Labs LLC directly. Most enquiries receive a response within 24 hours. There is no 24/7, phone, or live-chat support at this time.

Safety

This support channel is not an emergency service. If you are in a safety emergency, contact local emergency services immediately rather than waiting for a response here.

If a support request isn't resolved through the routes above, it can be escalated through the general contact page.